Specialty Services
3131 Briarpark Dr.
Houston, TX 77042

Job Post Date: January 28, 2019

IT Desktop/Support Specialist

PGAL is an international design firm specializing in architecture, interior architecture, engineering and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative and open and offers the opportunity to work on a wide range of project types. PGAL is an ideal place to build a career and develop skills in design, project delivery, entrepreneurship, leadership and life.

We are seeking an IT Desktop/Support Specialist with Architecture/Engineering/Construction experience to join our corporate team in developing new strategies and IT procedures, as well as coordinate the needs of our inhouse IT team, remote employees, vendors and contractors.


Including, but not limited to,
- Help desk/desktop/software and network support
- A/V and VR support
- Troubleshoot support requests
- Deployment of equipment, software installs (imaging), upgrades, renewals and fixes
- Diagnose and resolve IT issues; provide guidance to other team members
- Ensure accuracy of information input in the device/software asset management systems
- Generate activity, equipment/software inventory and status reports
- Oversee and facilitate the response rate and completion of IT service provider tickets
- Assist IT service providers as required/needed
- Assist with setup workflow for new hires in active directory and email signatures
- Act as an alternate POC/liaison for PGAL's IT vendors and services
- Assist with laptop backups
- Support IT, BIM and project team leadership on enterprise solutions, R&D and 3-D modeling
- Coordinate with IT leadership regarding IT equipment inventory for new hires, as well as floating equipment needs


3+ years with the following fundamental networking, software and virtualization experience:
- Network infrastructures, Cisco switches, routers and firewalls, including relevant protocols
- Windows 10 Pro, Windows 8 Pro and Windows 7 Pro
- DFS Management required
- MS Office 365/2016 Pro, including Business/Pro versions of Teams, Skype (Lync)
- Adobe Creative Cloud collection
- Microsoft Windows Networks
- Microsoft Windows Server 2012 – 2016/2019
- Active directory
- Microsoft Hosted Exchange 2013 - 2016
- Microsoft Management Tools, Microsoft SQL 2013/2016
- Network Appliance or relevant NAS/SAN, ISCSI experience
- Enterprise Backup Systems/Solutions (Backup Exec) experience
- SharePoint Server
- IP Telephony (VOIP); Cisco Call Manager
- VM Ware and VDI configuration and support experience is a plus
- Cloud networking, configuration, virtualization
- Windows Azure is a plus
- Autodesk AE&C Collection, Versions 2016 - 2019
- Revit 2016-2019
- Deltek Vision is a plus
- Newforma is a plus

At PGAL, we believe that our employees are our future, so as well as offering inhouse study materials and group studies, we offer a reimbursement program for individual study materials/courses, exam/license fees and professional dues. In addition, we offer paid time off to take your exams.

If you are passionate about great design, team collaboration and creating change in communities across the country, we want to hear from you.
To apply go to the link below.

An Equal Opportunity Employer Females/Minorities/Veterans/Disabled

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